Belle Tire

Generally good prices, and helpful employees. I went to pick up tires that were advertised on sale, but they didn't have them in stock. I had to make an appt for 3 days later. I had a tire that was badly leaking and they were to busy to do a repair, even though I'd perchanced r from them. Unfortunately I couldn't wait 3 more days to get tires, so I went to a competitor and had 4 new tires within 2 hrs.

Garbage. Kept me waiting for an hour and a half before telling me that they refuse to align my car because the brakes are “too stiff to drive it up on the rack”. Car is a 20 year old car that has been sitting for three years. Of course the brakes are stiff! I TOLD YOU that when I walked in. Will take my business elsewhere in the future.

DO NOT take your vehicle to Belle Tire if you want qualified mechanical service performed on your vehicle. ABSOLUTELY terrible customer service. The Belle Tire on Pennsylvania Ave quoted me $3,000 for a turbo rebuild and valve cover replacement on a 2018 Chevy Trax. I had them replace the valve cover for $500 and took the vehicle to Town and Country Modern Mechanics. The issue ended up being a plugged intake and bad purge valve, repaired for $600 at Town and Country. Town and Country also let me know that the brand of part used for the valve cover replacement by Belle Tire was cheap and often didn’t function properly. Sure enough, I began having issues again and had Town and Country put an AC Delco valve cover on. The vehicle has run perfect ever since. I took Belle Tires valve cover back to them and politely requested a refund for the part and service work provided. They refused. I have given this location thousands of dollars over the past few years to work on multiple vehicles. I now assume that I wasted thousands of dollars. NEVER AGAIN will I use Belle Tire in my life.

I took my 2006 Honda CR-V in by appointment today (05/17/22) for 4 new tires. The day prior when I came in person to schedule my appointment I was very happy with the customer service I recieved. When I made the appointment the service tech was very attentive and very willingly made note of my ask for my brand new full size spare, that I had to put on 3 days prior when my tire popped, to be put back on the rear of my car and for the new tire I was purchasing with them to be put on that rim. He even walked me through step by step how to get a $40 off coupon so i could use it with them the next day. I left feeling good about my decision to work with belle tire and came back the next day 20 minutes to 5 o'clock, as was recomended by the provider the day prior, for my appointment. When I arrived there were two providers in the lobby one on the phone with another customer and one just sitting in the corner on his cell phone trying very hard not to make eye contact. I waited several minutes before someone noticed I was there and came to help me. Before handing over the keys I sprayed a generous amount of WD-40 on the zipper of my spare tire shell and took pictures of the perimeter of my car inside and out just in case something went wrong because I'm a cautious person. Inside I very kindly reiterated my request for the full size spare, located on the front passenger side, to be returned to the rear of the car and that the new tire be put on that rim. At this time I also reminded them that my car is 16 years old and asked that they make an additional note to please be careful when removing my tire shell as to not break the zipper or cause any rips as the replacement cost for the shell is over $300. The service provider very unenthusiastically made the note. In total the provider said probably less than 10 words to me the entire time despite my trying to ask questions about the insurance policy they offer and other additional fees. I felt very rushed away and uninformed. Upon recieving my car back from belle tire right at closing time (6pm) I at first did not notice anything wrong I was In a rush to get back to work and unfortunately underestimated the complexity of my requests. Upon getting back to work I took a closer look at my vehicle only to find that the zipper to my spare tire shell had been broken and the fabric ripped due to poor handling. I had removed it myself with no problems twice in the few days prior to the appointment and know for a fact that there was no reason this should have happened as I specifically made them aware of it being old and asked them to remove it with care. If it had been removed with even the slightest bit of care the zipper would not have broken and the fabric would not have ripped. Upon removing the shell myself I found that they also did not put my brand new full size spare with 3 days of use back on the rear but instead put a used tire of the wrong size there instead and kept my brand new tire that I specifically asked be put back on the rear. As I recieved my car back at closing time I have been unable to reach out to see what can be done to fix this issue but overall I am extremely displeased with the service I recieved. Not only was damage caused to my vehicle that could have easily been avoided but they then choose not to inform me of the damage upon giving my vehicle back to me. I would not recommend belle tire to anyone based off of my experience with them.